Waller Construction and Design Center in Lakeland, FL Closed now

Reviews about Waller Construction and Design Center

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  February 21, 2020, by John Mcdougald
  We contracted with them to repair our roof and remove an area of mold which developed due to it in the ceiling. A 7-10 day, quick job. Over 2 months later, multiple other damages incurred to the home by the subcontractors AND finding out at the end of it all that they had NOT been in contact with our insurance company, we were handed a bill which left us on the hook for an additional $3000.00+ dollars. This was after they destroyed our stove by the contractors using it as a standing stool while scraping ceiling and leaving us without any way to prepare meals for 2 weeks before they brought in a very badly used stove to replace it with that barely worked and finally relenting, after many calls back, and buying a new stove. In the mean time, every meal eaten, breakfast, lunch and dinner was bought, costing, literally, $1000.00 of out of pocket expenses that were not planned for, including my 12 year old son's pre-planned party that suddenly had to be catered instead of being prepared at home as was planned. The foreman for the job left a few days after the work began to visit family in Cuba and we were left in the lurch with subcontractors who were apparently not informed about what the job was. When we called Waller, we were told he'd be back in the office in 2 weeks...... Apparently nobody was there to cover for him in his absence. In the end, the job was completed, but you can still see where the 4th time repair attempt was made and does not match up to the rest of the ceiling appropriately and wall paper that was partially peeled away from the ceiling during the texture removal process that was not repaired and left separated from the wall. Then, we were threatened with legal action if we did not pay the additional $3000 that our insurance company refused to honor because they were not informed by the contractor prior to the work being performed. Since we were told by the Waller Representatives they worked "Hand in Hand" with our insurance company and everything would be taken care of, we did not think we needed to follow behind them to "Check Up" on them. The company has been around for years and has a good reputation within the community on Large projects. But, I would not ever trust them to work on something like a private property home ever again. I know they will never step foot back in my home.