Marshalls in Lakeland, FL Open now

Reviews about Marshalls

• ★ ☆ ☆ ☆ ☆

  February 17, 2020, by Shenequa Robinson
  I had the worst experience at this location thanks to an employee working in the fitting room named Barbara. I would give this location in Lakeland, FL no stars if I could. I went in to buy something to wear to my best friends wedding rehearsal, I liked two jumpsuits so I went to the fitting room to try them on. When I got to the fitting room Barbara was behind the counter and asked me how many items I had (while staring at my Ross bag I had in my hand from a previous purchase). She then proceeded to come around the counter to count my jumpsuits that were in plain view. I paid no mind to the way she was acting and went inside the fitting room with the items and the number card. After finishing trying on the jumpsuits I decided to buy one of them but I wanted it in a bigger size so I hung the jumpsuits back up and got dressed. I received a phone call while getting dressed and started talking on the phone and left the fitting room with the two jumpsuits in hand, as I was leaving the fitting room I hear someone yelling "excuse me I have to check those!" It was Barbara and the only reason I knew she was yelling at me was because she was pulling the jumpsuits back towards her. I turned around and told her she didn't have to be rude about it because it really wasn't that serious. Barbara said "well I need to check them and I need the number back". I went back into the fitting room to get the number and when I came back to hand it to Barbara she snatched it out of my had and said she wasn't being rude (when she clearly was). I asked her name (so I could go complain on her to her Manager) she responded "Barbara, go for it!" I went to the front of the store where I was met by the store Manager Brian, I told him what had just occurred he told me that he will review cameras to see what was said as if I was lying about the situation I told him how I didn't want the items anymore because of the customer service I just received he said "well you have a good day". He was so nonchalant about the situation. I asked him for corporate number he then called a woman employee over to show me where corporate number was posted on this big poster (which he was standing right next to). I called corporate and was promised a call from their district manager which I still haven't received in over a week. I will never spend another dime in this store or any other Marshall's. I work hard for my money and will not spend it if I am not treated as a valued customer. I will tell my experience to any and everyone who crosses my path that's how dissatisfied I am.
• ★ ★ ★ ★ ☆

  May 26, 2019, by Melli B
  Very clean and very organized. However, I was looking for a bra and the bras were unorganized and very hard to find what I was looking for and they did not have very many in my size.